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Customer Support Services

VMG offers all our customers and clients with one-on-one software support that's responsive and relevant from chemical engineers and developers who understand your industry. Your success is our success. 
For international customers and clients, get timely and expert help for all you process challenges by contacting your regional VMG office.
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Canada

supportcanada@virtualmaterials.slb.com 

1-855-6VMGSIM

U.S.

supportusa@virtualmaterials.slb.com

Worldwide

support@virtualmaterials.com

 

Our support team provides you with expert guidance on the use of our software and ensures that you're maximizing its powerful capabilities to your full benefit. Our team will work directly with your engineers and lay out your different options in a collaborative environment so that we can arrive at the very best solution for you.

VMG's worldwide offices are committed to providing engineering software, customer support, and advanced services to help the process simulation industry overcome specific challenges.

 
Symmetry Software Manual

The PDF version of the Symmetry software manual can be found on the software download page.

 
Can VMGSim model natural gas processing systems?

Yes, VMGSim has the capability of modeling all your gas processing systems, including gathering networks, sweetening, sulphur recovery, dehydration, liquids recovery, and acid gas injection. VMGSim contains specialized thermodynamic packages that ensure you will get the right properties for each of your gas processing systems.

Can VMGSim model oil properties?

Yes, VMGSim includes a powerful Oil Characterization Environment that allows you to use your oil analyses to create a slate of pseudo components for your simulations. VMGSim includes several correlations to match, extend and predict physical properties for the oil bulk phase as well as the vapours and liquids that form during processing.

Can I model flare systems in VMGSim?

Yes, VMGSim has a rigorous pressure flow solver that lets you model your flare system and other depressurisation processes as a function of time.

Can VMGSim model dynamic systems?

Yes, VMGSim Dynamics provides a rigorous pressure flow solver that allows you to model all major equipment in your process as a function of time. VMGSim Dynamics uses the equipment geometry to calculate appropriate pressure drops and other kinetic losses.

Do you need Microsoft Visio to use VMGSim?

VMGSim uses Microsoft Visio® as its User Interface for building Process Flow Diagrams. Having Microsoft Visio® as the interface to build and assemble the simulation file is optimal, but it is not required. VMGSim can work without Microsoft Visio®, but the user interface will not have a process flow diagram.

What are the system requirements for VMGSim?

VMGSim will run with Windows XP to Windows 8.1. VMGSim needs at least a Pentium IV at 1.8 GHz / Dual Core at 1.67 GHz, with at least 512 MB RAM free, and requires 520 MB of disk space. VMGSim does not currently support running with 64-bit versions of Microsoft Office®, including Word®, Excel®, and Visio®.

Can I run VMGSim on a 64-bit Windows computer?

Yes, VMGSim can be run on a 64-bit Windows machine. It will run as a 32-bit process, under Program Files (x86). However, VMGSim does not currently support running with 64-bit versions of Microsoft Office®, including Word®, Excel®, and Visio®.

Where is the installer for VMGSim?

Users must be registered and signed in to access the VMGSim installer. Register today.

If you’d like more information, please contact your local VMG office.

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